Thank you so much for your purchase from The Mint Julep. We do not offer refunds, accept online returns, or order cancellations. ALL SALES ARE FINAL. We work hard to pack your items with the utmost care, but if an item ever arrives damaged we will make it right by sending you a replacement item or issuing you an exchange store credit. If an item does arrive damaged please email 6 photos of the damaged item(s) & packaging to email@example.com within 3 days. If you are local to the Rockwall, Texas area items purchased through our website that have the original tags attached and a sales receipt may be returned to our brick and mortar storefront within 7 days of purchase for an exchange or in-store credit only. Items that have been used and are not in their original packaging are not eligible for return. We MUST receive the items in the original packaging we sent them to you in. We really appreciate your business! Thank you for supporting our small business!
Most orders ship for a flat rate shipping charge of $14.95 unless you choose an over-sized or very fragile item that we cannot not ship for a flat rate. You will receive a confirmation email upon the placement of your order. Your order will be hand packed with the utmost care & shipped within 10-14 business days via UPS. (Most items ship sooner.) **Unfortunately Due to COVID-19 there may be unforeseen shipping delays that are out of our control! We appreciate your patience!!** As soon as your order has shipped you will receive an email with the tracking number. If you are purchasing a gift for someone special and would like us to add a custom note from you please tell us the information in the comment/note section at checkout, and we will hand write a note with your words for that extra special touch. We really appreciate your business and hope you have a blessed day!
* Furniture, paintings, and over sized items are excluded from free shipping.