Return & Exchange Policy
Thank you for shopping with The Mint Julep. Please note that ALL SALES ARE FINAL. We do not offer refunds, accept online returns, or allow order cancellations.
We take great care in packaging your items securely. In the event that your order arrives damaged, we are happy to provide a replacement item or issue store credit. To initiate a damage claim, please email six (6) clear photos of the damaged item(s) and packaging to claims@mintjulepdecor.com within 3 days of delivery.
For customers local to the Rockwall, TX area, items purchased online may be returned in person at our storefront within 7 days of purchase for exchange or store credit only, provided the following conditions are met:
• Items must have original tags attached
• You must present a valid sales receipt
• Items must be unused and in their original packaging
We are unable to accept returns for items that show signs of use, are not in their original condition, or are not returned with the original packaging provided at the time of shipment.
We sincerely appreciate your support and thank you for choosing to shop small with us.
Shipping Policy
Most standard-sized orders are eligible for a flat-rate shipping fee. However, orders containing furniture or oversized and/or fragile items will require special handling and will not qualify for flat-rate shipping. In such cases, shipping charges will be calculated based on the item’s size, weight, and destination.
Once your order is placed, you will receive an order confirmation via email. Orders are typically processed and shipped within 10–14 business days via UPS -- (EXCLUDING FURNITURE AND/OR OVERSIZED ITEMS, which have to be booked via freight). If you have purchased a FLAT-RATE shipping item, you will receive a shipment notification email with tracking information as soon as your order has been dispatched. If you have purchased FURNITURE AND/OR OVERSIZED ITEMS, you will be contacted by our store manager once freight has been booked, with an ETA for delivery.
We sincerely appreciate your business and thank you for choosing us.